Privacy Policy

Website is operated by Kiu and we commit to protecting your privacy and developing technology that provides you a powerful and secure online experience. Please read the Privacy Policy below for better understand the commitments we have made to respect and protect the rights of our visitors.

1. Personal Information Collection

Kiu may require your personal information such as email address, name, phone number, name, address, business line of business, etc. account on this website. Kiu can also collect demographic information such as date of birth, sex, ...

Kiu collects, stores, processes and manages your information in order to identify your visitors and to provide you with our customer care services.

Kiu also automatically collects some other information about hardware and software on your computer. This information may include: your IP address and software access time. Kiu uses this information to operate and maintain the quality of the service, and to provide statistical information related to the use of the Company's website. Please keep in mind that if you directly disclose personally identifiable information or sensitive data through public message boards of Kiu, such information may be collected and used by others. NOTE: Kiu does not read any of your personal online communications. Kiu is not responsible for the privacy statements or other content on websites outside of Kiu website.

2. Personal Information Usage

Kiu utilizes your personal information to inform you about our products or services; answers questions and supports your product usage, or also contacts you through surveys to gather your opinion about existing services or new services that may be released. We may also use your name, personal address (or work address) and your telephone number to send a letter (if applicable). Kiu does not sell or lease your information to third parties. At any time Kiu may also contact you on behalf of external partners on a specific proposal that may interest you. In this case, your personal information (email, name, address, telephone number) will not be transferred to the third party. In addition, Kiu may share data with trusted partners to help us perform statistical analysis, email or handwriting analysis only to provide customer support or arrange delivery. All these third parties are prohibited from using your personal information except to provide services to Kiu and they are required to keep your information confidential. Kiu monitors the websites that customers visit within Kiu website in order to determine which of our services are the most popular. This information is used to help Kiu modify the content and advertising on the website to suit customers whose behavior indicates that they are interested in a particular issue there. Kiu shall disclose your information without notify only when it is required by law or in case an action is needed to: (a) conform to the edicts of the law or comply with legal process currently available on Kiu website; (b) protect the rights of Kiu ; and, (c) act under exigent circumstances to protect the personal safety of users of Kiu website, or the public.

3. Personal Information Storage Time

- Your information storage time is unlimited.

- You have the rights to request Kiu remove your personal information, refuse our customer care services by email or phone at any time if they are not suitable. Kiu . fully respects the personal information and decision of customers. We commit to delete your personal data when receiving your request. However, your personal data relating to the orders you made or our customer service is still managed internally by Kiu .

4. Personal Information Edit

You may edit your personal information (if you have created an account on this website) by following the guidelines on Kiu manual:

5. Cookies

Kiu uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard drive by the server of a website. Cookies cannot be used to run programs or send viruses to your computer. The cookie is set for you personally and is only read by a web server in the domain that created the cookie for you. One of the main purposes of cookies is to provide you convenient functions that can save your time by not having to re-enter the same information. The purpose of cookies is to tell the web server that you have responded to a particular page. For example, if you personalize Kiu pages, or register an account or a service on Kiu’s website, cookies will help Kiu recall this information in later visits. This helps simplify the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same site on the Kiu your provided information previously will be retrieved, so that you can easily use the functions on the website that you personalized. This site uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies," which are text files placed on your computer, to help sites analyze how users use the site. Information generated by cookies on your use of the site (including IP addresses) will be forwarded to and archived on servers in the United States by Google. Google will use this information on the purposes of evaluating your site's use, compiling reports on website activity for the site operator, and providing other services related to the operation of the website and internet usage. Google may also transfer this information to third parties when required by law, or when third parties process the information on behalf of Google. Google will not associate your IP address with any other Google data. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not utilize the interactive features of the services provided by Kiu or the sites you visit.

6. Personal Information Security

Kiu commits to protecting your personal information from unauthorized access, use or disclosure. We protect the personal information you provide on servers located in a secure environment, controlled and protected from unauthorized access, use or disclosure. When personal information (such as credit card numbers) is transferred to other websites, they are protected by encryption using protocols such as Secure Socket Layer (SSL).

By registering user account and applying for loans on Kiu Loan platform, you authorize Kiu to provide your personal information to Kiu’s lending partners in order to qualify for your loans.

7. Policy Changes

Kiu may update this privacy policy in the future to reflect changes in our services and respond to customer feedback. Kiu encourages you in periodically reviewing this to obtain up-to-date notify about how your personal information be secured.

8. Contact Information

If you have any questions about our collection, processing your personal information, or feedback, please contact us:

Phone: 1900 63 69 61


Kiu is always your reliable partner!

Website Owner Information:

Company Name: Kiu Vietnam Ltd.

Address: No. 1, 9th Street - F361 An Duong, Yen Phu Ward, Tay Ho District, Hanoi.

Phone: 1900 63 69 61


Business Registration Number: 0106919241

Issue Date: 31/07/2015

Place of Issue: Business Registration Office - Hanoi Authority for Planning and Investment